PRIVACY

This privacy statement was last updated on 16 July 2024 and applies to citizens and legal permanent residents of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.lemonandlimeinteriors.co.uk. We recommend you carefully read this statement.

We may change this policy from time to time by updating this page. You should re-visit this page for the latest version and to check that you are happy with any changes.

OVERVIEW

Lemon and Lime Interiors is a trading name of Lemon and Lime Homes Ltd.

Lemon and Lime Interiors is committed to transparency, ensuring that your privacy is protected and that your data is used and retained fairly, transparently and in accordance with the General Data Protection Regulations (GDPR) in force from 25^th May 2018.

In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions that are not answered here, or want to know exactly what data we keep of you, please contact us.

DATA PROTECTION REGISTRATION

We are registered with the Information Commissioner’s Office (registration number ZA751792) . If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact The Data Protection Officer using the contact details listed on this page, or via [email protected].

WHAT INFORMATION DO WE COLLECT?

Contact information including name, surname, email address, phone numbers, addresses, company information
Details relating to the transaction you have with us
Other information relevant to your property sale

WHY IS YOUR INFORMATION COLLECTED?

Lemon and Lime Interiors collects information when it is directly given to us (“Directly Provided Data”). When you sign up for our newsletter on our website you will input your information which we store in our database. For a transaction to take place we require your information which you may send to us via email, telephone or in person. Sometimes we receive information indirectly through estate agents or developers who are also directly involved in the sale of your property.

WHY DO WE COLLECT YOUR INFORMATION AND HOW WILL IT BE USED?

We collect your personal information for our legitimate interests. For example, collecting your information means that we can understand your needs and provide you with our service.

Our legitimate business interests include the following:

For evidential purposes to manage and maintain records of client/prospect relationships/communications
To contact our clients/prospects by telephone or email to arrange meetings in relation to our work
To enhance, modify, personalise or otherwise improve our services and communications for the benefit of our clients/prospects
To better understand how people interact with our website and content in order to enhance the customer experience
To determine the effectiveness of promotional campaigns to inform marketing strategy
To enable people to apply for a job or contracting opportunity
We may use the information you provide to contact you, for example if you submit an enquiry using our contact form.

HOW IS YOUR INFORMATION STORED ONLINE?

Lemon and Lime Interiors uses a number of third-party systems to store and process the personal data we hold. These systems are password protected and GDPR compliant.

Pipedrive – our project management system
OneDrive – our cloud-based file storage
Xero – our cloud-based accounts system

Lemon and Lime Interiors does not sell your personal data or other information to any third-party.

HOW IS YOUR INFORMATION STORED OFFLINE?

While your transaction with us is live we have a paper record sheet which is kept in our office, 30A Market Place, Melbourne, DE73 8DS. This has your contact details recorded and allows us to follow the progress of your project. This sheet can be accessed by any member of our team for the purposes of ensuring your project is completed efficiently.

Once your project is complete and your property is on the market then any data we hold moves to our online project management system – Pipedrive, which is password protected and GDRP compliant. The paper records are shredded in our office.

HOW LONG DO WE KEEP YOUR INFORMATION?

Lemon and Lime Interiors will not retain your personal information longer than necessary. We will hold onto the information you provide for the duration of the transaction whilst we are providing a service to you. Once complete we will email to find out if you wish for us to continue holding your information. The reason for continuing to hold your data at this stage would be for our ongoing marketing, we send out quarterly newsletters which are of interest to many of our clients.

Any data stored electronically will be deleted in accordance with our GDPR policy. The exception is information collected from feedback, which is held only for the duration of its usefulness, for a marketing campaign for instance. This data is anonymised, unless we have obtained your permission to use your name, and retained for internal evidential purposes, or deleted.

IF YOU CHANGE YOUR MIND AND DON’T WANT US TO HOLD YOUR INFORMATION?

Please send us an email to confirm that you no longer wish for us to hold your information and we will delete it from our database. Once your transaction with us has come to the end we will email you asking for confirmation to continue keeping you updated with the property market through our newsletters or for any future work which may arise from the transaction. Each newsletter we send out has an ‘Unsubscribe’ button at the bottom of the page where you have the option to unsubscribe from future newsletters we may send out.

WHO WILL YOUR INFORMATION BE SHARED WITH?

We will never share individual personal information with anyone without your advance permission except as a necessary part of providing our service to customers or unless ordered by a court of law. We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

In accordance with the job, our contractors will receive necessary information via email. Once the job is completed they will delete this information.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Purpose, data and retention period

This is a breakdown of how we handle personal information across a range of purposes: (click to expand)

Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

A first and last name
An email address
A telephone number
IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

Newsletters

For this purpose we use the following data:

A first and last name
An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

A first and last name
A home or other physical address, including street name and name of a city or town
An email address
A telephone number
IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

To be able to comply with legal obligations

For this purpose we use the following data:

A first and last name
An email address
A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

Compiling and analysing statistics for website improvement

For this purpose we use the following data:

IP Address
Geolocation data
Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

To be able to offer personalised products and services

For this purpose we use the following data:

IP Address
Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

Registering an account

For this purpose we may use the following data:

A first and last name
An email address
A telephone number
An address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 12

DATA PROCESSORS

Lemon and Lime Ltd is a data controller. We operate with the following external data processors:

Pipedrive UK
Purpose: Data processor – provision of CRM system
Location: United Kingdom
Framework: https://support.pipedrive.com/en/article/pipedrive-and-gdpr

Microsoft UK
Purpose: Data processor – OneDrive – cloud-based file storage
Location: United Kingdom
Framework: https://www.microsoft.com/licensing/docs/documents/download/MicrosoftProductandServicesDPA(WW)(English)(Jan022024)(CR).docx

Xero Ltd.
Purpose: Data processor – financial accounting system
Location: United Kingdom
Framework: https://www.xero.com/uk/legal/terms/data-processing/archive/

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This ensures that only necessary and authorised persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

LINKS TO OTHER SITES

Lemon and Lime Interiors website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Lemon and Lime Interiors does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Follow this link to our cookie policy page to find out more about cookies and how we use them

WEBSITE PRIVACY

Lemon and Lime Interiors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CHILDREN

Our website is not designed to be used by children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

YOUR RIGHTS

You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

In accordance with these rights, you may contact us to request:

Whether your personal data is being processed
The purpose of the processing
What information we store
How long it will be stored
That we update or delete your information on our system

You can request this information at no charge by emailing [email protected]. Lemon and Lime Interiors will provide you with the requested information within one month of your request.

CONTACT DETAILS

Lemon and Lime Homes Ltd.
30A Market Place, Melbourne, Derby DE73 8DS
United Kingdom
Website: https://www.lemonandlimeinteriors.co.uk
Email: [email protected]
Phone number: 01332 987740

COMPLAINING

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to:

The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Jersey Office of The Information Commissioner, 2nd Floor 5 Castle Street, St. Helier, Jersey JE2 3BT

Guernsey Office of The Information Commissioner, St Martin’s House, Le Bordage, St. Peter Port, Guernsey GY1 1BR